Comprehensive aged care
information for all Australians

Privacy Policy


Aged Care Prepare respects your privacy. We make efforts to abide by the guidelines that have been developed by the Australian Privacy Commissioner.

The following information will help you to understand how your personal information is collected, used and disclosed by Aged Care Prepare when you visit our website, and who it may be released to or shared with. This privacy policy applies to the website www.agedcareprepare.com.au. If at any time there are amendments to the privacy policy, we will post all changes to www.agedcareprepare.com.au. Please review the privacy policy on a regular basis for updates to the policy.

Information that Aged Care Prepare collects

Aged Care Prepare collects your personal information in order to provide you with product information and services, and in order to respond to your requests. Information is collected to facilitate the sale of any products that may be available for purchase through our website, or else it enables your use of the website and access to the products and services that we provide and/or market. We won’t be able to respond to requests or provide products and services unless we collect certain personal information.

We will use your personal information for the purposes of direct marketing, and by providing us with your personal information you consent to us doing so. We may use your email address to send e-Newsletters in which you can choose to opt-out from at any time. You can opt-out of receiving promotional and marketing communications from Aged Care Prepare by emailing us a request to opt-out at info@agedcareprepare.com.au.

We use the information that we collect within our business at Aged Care Prepare, and we may exchange your personal information to third party companies. These third party companies may be located in Australia or overseas. We will record your e-mail address if you send us a message, subscribe to our e-Newsletters, or request further information from our website. We might use this information to contact you and we may sell this information to third parties within the aged care and retirement industries. We will maintain this information in a secure location electronically and in hard copy form within Aged Care Prepare. We take measures to ensure that your personal information is stored safely. Please contact Aged Care Prepare via email or in writing if you don’t want us to keep records of your personal information that you have provided to us.

Our website www.agedcareprepare.com.au contains links to other websites. We take no responsibility for the privacy practices or the content of such websites, and once you link to another website, the Aged Care Prepare privacy policy no longer applies.

Information obtained by visiting www.agedcareprepare.com.au

When you visit www.agedcareprepare.com.au, our website server will record your visit and log the following user information for statistical purposes:

  • IP address,
  • User’s operating system
  • Which browser the user is using
  • The date and time of the user’s visit as well as the duration of the visit
  • The pages accessed and documents that are downloaded by the user
  • The previous websites that the user has visited
  • Geographical information of the user

Aged Care Prepare will not identify users or their browsing activities unless there is an investigation and we are legally obligated to do so. If you need additional information regarding privacy, you can access the Australian Privacy Commissioner’s website at www.oaic.gov.au.


Aged Care Prepare uses cookies that allows www.agedcareprepare.com.au to identify your browser when you come back for another visit. Some of our website features and services might not work as intended without the use of cookies. Some advertisers will have banner advertising on our website and these advertisers are able to customise their advertising so that it is relevant to the user by using cookies.


We do not record or monitor telephone calls. If you choose to leave a message on our telephone service, we will hold the message until we are able to respond to your call. We will keep a copy of emails that you send and of your email address when you contact Aged Care Prepare in this manner. This information will be accessible by employees at Aged Care Prepare, as well as organisations that Aged Care Prepare have authorised to conduct marketing activities, research or promotional work on their behalf.

Privacy complaints

If you have a complaint about our handling of your personal information, please contact us with your concerns and we will attempt to resolve the matter with you. To obtain more information about privacy, you can call the Australian Privacy Commissioner on 1300 363 992 or go to www.oaic.gov.au.

User’s risk

It is at the risk of the user when transmitting their information online. It is at the discretion of the user to assess such risks before providing information to Aged Care Prepare via our website www.agedcareprepare.com.au.

Contact us

Please contact us if you have any concerns about privacy.

Postal Address:
Aged Care Prepare
PO BOX 127
Clayfield QLD 4011


(07) 3040 1313

Updated 3rd August 2018