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Moving Aged Care Facilities: What’s Involved

Moving Aged Care Facilities is Possible and Your Aged Care Home Can Help You

When you entered into your residential aged care home you would’ve signed a resident agreement. The agreement included information in regards to your rights and responsibilities, and much more. It would’ve also included details about the care and services that the aged care facility would provide to you. Additionally it would’ve contained important information that you’d need when moving aged care facilities.

man hands pen signing document

By signing the agreement the aged care provider became obligated to deliver care and services at the aged care home for as long as you needed it.

Changing the Resident Agreement

There may come a time that you need additional care and services to what you’ve currently received or to what’s available at the aged care home.

Or, you might’ve reached a time where you’ve become unhappy with the care and services provided. If so, there are steps that you can take.

Initially you could have a discussion with your current aged care provider about your concerns. It might be that you’re making a complaint about the standard of care and services, or it might be that you need to discuss changing the terms of your resident agreement. In that case, it’s important to mention that both you and the aged care provider have to agree to the changes of the resident agreement for it to happen.

Meeting your Needs

Aged care quality matters. If you’re receiving care or services that aren’t what you want, or that aren’t meeting your current needs, then you can explore other options. It could be that your meals aren’t good enough, or that you’re waiting a very long time to receive care and support.

Quality of Care

Recently Four Corners aired an investigation into the poor quality of food and meals in aged care homes, whereby it was found that some facilities spent as little as $6 to $7 per day on food for each resident. Allegations of abuse and neglect have recently come to the forefront too.

grandparents holding toddler grandchildren

We’re hearing matters of neglect. An example of this is of residents left in soiled pants for hours because there are simply not enough carers employed to take on the work load.

Making a Complaint

When you’ve concerns about the care and services that you’re receiving, talking with your aged care provider is the first step to reaching a resolution.

If you can’t resolve the matter with your aged care provider, then you can make a complaint to the Aged Care Complaints Commissioner.

Support and Advocacy

Additionally you can have a support person with you when you’re working through this difficult time. If you would prefer, an aged care advocate can support you when you meet with your provider.

Contact the Older Persons Advocacy Network (OPAN) for further information on 1800 700 600.

Making the Change: Moving Aged Care Facilities

After you’ve gone through the process of trying to have your concerns resolved, yet you still decide that you’re moving aged care facilities, there’s a process to go through.

Before you make any plans, read your resident agreement with your current provider. It should include information such as time periods for giving notice to leave, and any exit fees that’ll be payable.

Firstly you’ll need to apply for a place at another aged care facility. Once you’ve received an offer of a place there, you can start to put the wheels into motion.

You can talk with your current aged care provider about what you need to do to transfer to the new home.

When you move facilities, you’ll enter into a new resident agreement with the new aged care provider.


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