Rights During An Assessment
- The assessment with an assessor from the Aged Care Assessment Team (ACAT) is the time where you get the chance to identify your care goals and the options available to support these goals.
- You have many rights during the assessment process including the right to an interpreter, and the right to voice your ideas. For a full description of your rights you can go to https://www.myagedcare.gov.au/eligibility-and-assessment/rights-during-acat-assessment.
- If you were unhappy with services that you received during your assessment and you were unable to resolve any issues with the assessor, it is suggested that you contact My Aged Care and request the contact details of your state or territory government department manager to pursue your concerns further.
- If you disagree with the outcome of your ACAT assessment you also have the right to dispute this by writing to the Secretary of the Australian Government Department of Health, outlining your concerns regarding the outcome of your assessment. You have 28 days to do this from the date of your approval letter. Go to www.myagedcare.gov.au or free call 1800 200 422 for further information.