|What type of care do you offer (residential care, home care, etc?)
|Do you provide your own nursing and support staff?
|Can I choose what time care workers, support workers, and nursing staff come to my home?
|Can I change times that workers come to the home if I have a scheduled appointment?
|Will there be consistency with which workers come to my home?
|Can I request a certain worker?
|What can I do if I am unhappy with a service or a particular support worker?
|How do I know if the worker is from your organisation? Will they have a name tag?
|If the workers change, how do the new workers know what needs to be done regarding the care and services that I receive? (Do they write notes about the care and services that they deliver for the next person to read?)
|How will my privacy be ensured?
|Can you provide me with a list of services that you offer?
|Can you provide me with a list of costs/ charges for services that you offer?
|Do you deduct any fees from my home care package including a case management and administration fee? If so, how much will this be?
|Will there be an exit fee if I want to change providers and if so, how much will this be?
|Do I have to pay a basic daily fee or an income tested care fee? If so, how do I know how much I need to pay?
|What happens if I disagree with the amounts that I have been charged for services?
|Will the service provider give you adequate time to read and seek legal advice regarding the home care agreement?
|Can I have a support person with me when meeting with a home care manager? Is there support available if I don’t have anybody available?
|Can I get extra support if my needs change?
|How often will my care plan be reviewed?
|Can I ask for my care plan to be reviewed sooner if my care needs change? And will I be charged additional costs for a review of my care plan?
|What happens if I don’t need care or services for a period of time, for example, if I am in hospital?