| What type of care do you offer (residential care, home care, etc?) | |
| Do you provide your own nursing and support staff? | |
| Can I choose what time care workers, support workers, and nursing staff come to my home? | |
| Can I change times that workers come to the home if I have a scheduled appointment? | |
| Will there be consistency with which workers come to my home? | |
| Can I request a certain worker? | |
| What can I do if I am unhappy with a service or a particular support worker? | |
| How do I know if the worker is from your organisation? Will they have a name tag? | |
| If the workers change, how do the new workers know what needs to be done regarding the care and services that I receive? (Do they write notes about the care and services that they deliver for the next person to read?) | |
| How will my privacy be ensured? | |
| Can you provide me with a list of services that you offer? | |
| Can you provide me with a list of costs/ charges for services that you offer? | |
| Do you deduct any fees from my home care package including a case management and administration fee? If so, how much will this be? | |
| Will there be an exit fee if I want to change providers and if so, how much will this be? | |
| Do I have to pay a basic daily fee or an income tested care fee? If so, how do I know how much I need to pay? | |
| What happens if I disagree with the amounts that I have been charged for services? | |
| Will the service provider give you adequate time to read and seek legal advice regarding the home care agreement? | |
| Can I have a support person with me when meeting with a home care manager? Is there support available if I don’t have anybody available? | |
| Can I get extra support if my needs change? | |
| How often will my care plan be reviewed? | |
| Can I ask for my care plan to be reviewed sooner if my care needs change? And will I be charged additional costs for a review of my care plan? | |
| What happens if I don’t need care or services for a period of time, for example, if I am in hospital? | |
